Refund policy

Exchanges

We aspire to deliver the best customer service possible to our customers. If for whatever reasons a wrong order has been sent to you, we will gladly accept the hair back in exchange of your correct order. However, the returned item MUST NOT be altered and in the same condition it has been received. We will NOT accept the return if the items re not in their original state.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

All orders are final, NO REFUNDS or EXCHANGES are accepted unless there was mistake on our end.